Privacy Policy
Last updated:
Helm ("Helm", "we", "us") provides a platform that event businesses use to manage their operations. This policy explains what information we handle, why, and the choices you have. We've written it in plain language on purpose.
1. Who this applies to
Helm serves two kinds of people: the businesses that create a workspace on Helm (and their team members who sign in), and the clients and contacts whose details a business stores inside its own workspace. If you're a client of a business that uses Helm, that business controls your information — please contact them directly for requests about it.
2. Information we collect
- Account details — the name, email address and password you use to sign in, and your business/workspace name.
- Business content — the information you enter to run your events: enquiries, clients and contacts, quotes and pricing, layouts, bookings, payments you record, staff and inventory, suppliers, tasks and notes.
- Usage information — basic technical details such as the pages you use and the time of access, which help us keep the service running and secure.
- Communications — messages you send us for support.
We do not ask for, and you should never store, more sensitive personal data than you actually need to run your events.
3. How we use information
- To provide the platform and the features you use.
- To secure accounts, prevent misuse, and keep each workspace private.
- To provide support and respond to your requests.
- To maintain, troubleshoot and improve the service.
- To meet legal and accounting obligations.
We do not sell your information, and we do not use your business content to advertise to you.
4. Keeping each business separate
This is central to how Helm works. Every business on Helm has its own private workspace. Your events, clients, pricing and team are separated from every other business on the platform, and access rules make sure information from one workspace is never visible inside another. Within your own workspace, you decide what each team member can see and do.
5. When we share information
We only share information in limited, necessary ways:
- Service providers who help us operate the platform (for example, secure hosting and email delivery), under agreements that require them to protect it.
- Payment processing — when you subscribe to a paid plan, payments are handled by our payment partner, Razorpay, inside its own secure checkout. We receive confirmation of the payment, the amount, and a reference — never your full card, UPI or bank login details. Your billing details (studio legal name, GSTIN, billing address) are kept to issue tax invoices and meet accounting and tax-law requirements.
- At your direction — for example, when you send a quote, receipt or message to your own client.
- Legal reasons — if required by law, or to protect the rights, safety and security of users and the public.
- Business transfers — if Helm is involved in a merger or acquisition, information may transfer as part of that, subject to this policy.
6. How long we keep it
We keep your information for as long as your workspace is active, and for a reasonable period afterwards to meet legal, accounting or dispute-resolution needs. You can ask us to delete your workspace and its content, subject to any records we're legally required to retain.
7. How we protect it
We use encrypted connections, strict access controls, and per-workspace separation to protect your information. While no online service can promise perfect security, we take reasonable and appropriate measures to safeguard it and to limit who can access it.
8. Your rights & choices
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain uses. You can update most details from inside your workspace, or contact us for help. If you're a client of a business using Helm, please reach out to that business for these requests.
9. Children
Helm is a tool for businesses and is not directed to children. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. If we make significant changes, we'll update the date above and, where appropriate, notify you.
11. Contact us
Questions about privacy? Email us at privacy@helm.com and we'll be glad to help.